FREQUENTLY ASKED QUESTIONS
GameplayHow do I host a game?Click "Host" in the top navigation bar or home page, adjust your settings, and click “Continue” to enter the game lobby.How do players join a game?After the host sets up the game, a room code will appear at the top of their screen. Other players can visit the website, click "Join", and enter the room code.Can we play remotely?Yes. Players can join from anywhere. Just make sure everyone can see the Main Screen and hear the host.What’s the difference between Host, Player, and Main Screen?The Host controls the game flow and selects correct/incorrect answers. Players buzz in and try to answer questions. The Main Screen is shared for everyone to see the questions and animations.Why does my screen look different?The Host sees special controls for running the game. Players see their scores and a big buzzer. The Main Screen shows questions and animations for everyone to follow along.Why can’t I buzz in?There is a short delay between buzz attempts to prevent spamming. Also, buzzing is only allowed after the host reveals the question.How many people can play at once?Fact Frenzy supports over 25 players in a single game. For best performance, ensure everyone has a stable internet connection.Can I play on my phone or tablet?Yes! Players can join and play from any device with a modern browser, including phones and tablets.AccountsDo I need an account to play?You only need an account if you want to host a game or create custom question packs. Players joining a game do not need an account.How do I create an account?Click the "Login" button in the top navigation bar and choose your preferred sign-in method. We use secure authentication through Google.I forgot my password — what should I do?On the login screen, click "Forgot Password?" to receive a password reset link via email.What are custom question packs?Custom packs allow you to write your own trivia questions and use them in games you host. You can create, edit, and save them in your account.Purchases & BillingHow do I access packs I’ve purchased?Purchased packs appear under your “Owned Packs” when selecting a question pack in game settings.What’s included in a subscription?Subscriptions may unlock exclusive features such as premium question packs, voice hosts, and additional customization. See the pricing page for details.How do I cancel my subscription?Go to your account settings and select "Manage Subscription" to cancel at any time. You will not be charged in the next billing cycle.Can I get a refund?Refunds are handled on a case-by-case basis for issues such as accidental purchases or technical errors. See our refund policy for full details.SupportHow do I contact support?Email us at factfrenzy.management@gmail.com with your question and we'll get back to you as soon as possible.
